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Extra resources for The Accidental Manager: Get the Skills You Need to Excel in Your New Career
Empathetic 5. Appreciative It is important that managers are able to use all of the styles in developing their team members. The style used should depend on the listening situation the manager is in. Different styles are required for different situations. For example, if a manager needs to calm down a team member and reassure him, then the manager would use the empathetic style. Many managers tend to overuse the listening style(s) that they feel most comfortable with or have had the most practice with.
They never give me a straight answer. Directive Listener (manager): Let me give you some advice. When dealing with marketing this is what you have to do. First, ____________. Managers who do not prefer to use the directive style find it difficult to tell others what to do or come across as the expert. They either want the other person to make the decision or come to a joint decision. Empathetic The empathetic listener allows a team member to talk without feeling that he's being criticized or judged.
Please note that in any of these stages an employee usually does not exhibit all of the behaviors/actions associated with that stage. Also, even though managers associate employees with a particular stage, they can have some of the behaviors/actions of the other stages as well. Stage 1: Attention Getting In this stage the employee is not fully participating in the success of the organization. He has performance issues or habits that negatively impact his success, the success of others, or the success of the organization.